Business Development Seminar: Enhancing the Customer Experience

The Customer Experience relates to the different interactions a customer has with your business:
•    The level of customer service they receive from your employees – in person or over the phone
•    How the customer feels when they visit your location
•    Your online presence and other marketing materials
•    Your overall brand impression

This seminar will focus on:
•    Identifying your WOW! factor
•    understanding customer expectations by age/generation -- Baby Boomers vs Millennials
•    how to differentiate your brand to build customer loyalty

This interactive seminar will include group discussions and exercises to help your business find practical ways to boost the customer experience!
 
Andrea has provided consulting services and training programs for businesses throughout the U.S in the areas of sales, customer service, and professional development. She is the owner of Career Prep Services and a certified Professional in Talent Development.

FREE Lunch will be provided at 11:45am and we will promptly begin at noon.

Please RSVP to the email, or call 575-763-3435.